To me, there’s nothing weaker than a promise because I believe that making promises is a way of avoiding what is really happening. I actually panic when I hear promises and just don’t buy statements such as “I promise that will happen” or “just be patient,” or “just give me more time” and “it will be in the [...]
Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.
Archive for November, 2006
What’s Your Favorite Kind of Cranberry Sauce?
Are you picky about your cranberry sauce? No matter what food sits around a Thanksgiving table, the dividing line is the type of cranberry sauce one prefers. You can tell so much about people based on the cranberry sauce they choose. One of the most talented bloggers out there writes on her 37 days blog post [...]
With Gratitude
Thanksgiving is my favorite holiday because it gives me a chance to show my gratitude to those around me. How often do we stop and thank someone or take the time to be grateful for what we have? There’s this great restaurant in San Francisco called Gratitude on 9th Avenue, just a few blocks from the [...]
Thanksgiving Week and Eating
There’s always food around this time of year. It usually starts around Thanksgiving and continues for the next 6 weeks. No, I’m wrong, it started after Halloween because everyone brought in their leftover candy. By Thanksgiving time, the candy gets replaced with breads and cookies and by Christmas time, it’s popcorn, chocolate, fruitcake and more [...]
Winning Coaching Qualities
I was talking with an Inside Sales Director yesterday about a meeting she had just had with one of her team members. She had called him into her to office because she was ready to put him on plan. As they reviewed his forecast together, she listened to his status updates and excuses on not [...]
Are you avoiding being coached?
Some salespeople hide when it’s time for their coaching session. Granted, a coaching relationship can be very revealing as it gets ”up close and personal.” A good coach digs deep to understand not so much how the salesperson is selling but his or her motivation, values and past experiences. But if we’ve received some negative coaching in the past, [...]
Compassionate Coaching
How compassionate is our coaching today? Listen to our lively discussion with Lisa Gauger, Harte-Hanks training and quality specialist and with Pawel Andrzejczak, Cisco’s training manager. They share their insights on benefits of coaching, qualities of a good coach and trends in coaching. Find out what it takes for managers and trainers to approach their [...]
Ready, Set, Coach!
This week we are going to focus on coaching. Stay tuned for tomorrow’s podcast discussion on Compassionate Coaching. Is it possible for managers to be compassionate with their coaching while still driving revenue with team members? Download our PDF Coaching FAQ, Nov 2006.pdf on coaching and get out there and coach or ask for coaching. Also note [...]
Outbound Future Trends
What’s the future of outbound calling? Check out Call Center Magazine’s blog on this topic.
Eat Breakfast before Getting on the Phone
How many of you skip breakfast? Not a good idea if you are making calls and need your brain to work. Check out this post by Dilbert creator Scott Adams. Room service didn’t deliver his breakfast on time and he becomes vicious with someone on the phone. No verbal hugs here!
