In the 18 years since I founded TeleSmart, running my own business hasn’t always been easy. I admit it — I’ve thought once or twice about how much easier it might be to have a regular job. Hmmm . . . . where would I go? The obvious choice would be to stay within my [...]

I have a funny feeling this year’s AA-ISP’s Leadership Summit is going to explode. I’ve already heard that registration is bursting at the seams with managers, directors, and leaders in the inside sales field all registering for this great event. We know that inside sales is experiencing phenomenal growth, but managing these organizations is increasingly more [...]

Am I just getting old or are the Academy Awards getting more predictable and boring as the years go by? Tonight was the 84th Academy Awards, and Billy Crystal did a great job as host — he’s the safe bet. The  gowns were fun to watch, as always. But I remember those big Oscar surprises [...]

Planning birthday parties was so fun when my daughter was young. Her birthday is in February, which limits many outdoor activities, but we could still skate, bowl, dance, paint, and many other great activities. Even before we planned her party, we’d plan the goodie bag. What theme would it be? What exciting surprises would be [...]

Today’s Customer 2.0 is getting harder and harder to figure out. Just trying to decode their mixed messages can make us CRAZY. Sometimes,  reading their email messages is like reading iPhone autocorrect texts. (BTW, if you want to get a good laugh, check out the 25 Funniest Autocorrects sent from iPhones — super funny.) Part of the [...]

Adele may have swept the Grammys this year, but I must admit I’m sooooooo sick of hearing “Rolling In the Deep.” I loved it last year, but it’s been so overplayed that I’m just tired of it. Same thing with words. They may be perfectly good words, but the trendy ones are quickly overused and abused. [...]

I was delivering a training a few days ago, and and just before I got to the section where I talk about the No-Po’s, I looked around the room: Everyone was already nodding their heads because they have already met the No-Po. They understand it and live and breathe it everyday. Not only that — giant posters remind them [...]

I made a lot of predictions last month in my trend report. My prediction this month is that Sheryl Sandberg, the CEO of Facebook, will run for President someday soon. If you haven’t heard much about her, you will. In a recent New York Times article, The $1.6 Billion Woman, Staying on Message, we get a glimpse [...]