May 1, 2006
Expect a surprise!
I start this month anxiously waiting to be surprised. It will preferably be a good surprise and so my expectations are up and I’m ready. It’s a good place to be as I treat everything coming to me with a new freshness to it because I’m looking for that aha moment that I know is coming soon. Life would be so boring if we weren’t surprised. Some people say they don’t like surprises. With certain things, I’m certainly one of them - don’t ever give me a surprise party - please don’t, I’m serious. There’s something about seeing all the people I know in one room looking at me and wondering if I was really surprised - and continuing to ask me that question throughout the night - that doesn’t jive for me.
However, I love surprises from good friends, family members, clients, and prospects that come when you are least expecting it and remind you of why you care so much for them or for the work you do. Get out there and be part of a surprise this month!
Eun Jung on November 11, 2006 @ 7:58 am
Dear Ms. Feigon,
I am wondering if you could identify the source you used for what you wrote about the phone conversation (14%/86%). Your website is very interesting, and I believe I will learn a great deal about how to be a better commnunicator on the phone.
Thank you.
Eun Jung
You’ve probably heard of the Mehrabian study which reveals that 55% of communication is focused on the visuals, 38% on the vocals and 7% on the verbals. When we are on the phone and the visuals don’t exist, we can only rely on the vocal and verbal cues. How long does it take to form a first impression over the phone? 15 seconds. That’s based on the vocal tone, which is 86%, and word choice, which is 14%- so it’s not what you say but how you say it when you are on the phone.