The human element still prevails as I’m the first to always encourage people who are prospecting or navigating into organizations to press the "0" and "#" keys to get more live voices.
A Boston-based blogger, Paul Engligh has put out a Cheat Sheet on how to break through automated interactive voice response systems at a handful of companies and speak to a human being. He named the companies and published their codes that they did not share with the public. It’s very entertaining and includes such things as "want to reach an operator at a certain major bank? Just press 0#0#0#0#0#. want to reach an agent at a big dental insurance company? Press 0000, wait through a message, select language, 4, 0."
This cheat sheet sent ripples throughout the media and public interest community getting him airtime on TV, radio, etc. He asks, "how can companies listen to their customers if those customers have such a hard time reaching a human being when they call?"
Check out his site, download his ever-expanding cheat sheet that now includes over 400 companies and get some live voices this week.
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[...] 2. Get More Live Voices [...]