TeleSmart Communications

Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.

My Wardrobe Malfunction

I never wear dresses — don’t even own any, except for a festive evening gown. Many years ago — I had been in the training world less than five years – I somehow got it into my head that when you are training, you have to dress as though you are going to some religious function or [...]

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Becoming Santa

This year, I clocked way too many travel miles. I don’t even want to count how much flying I did, how many cities I traveled to, cars I rented, room- service dinners I ordered, things I left behind in hotel rooms and broken elipticals I stood on. The only positives I can come up with are [...]

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My Favorite Episodes of This Week in Sales

Kevin Gaither has done a great job of reinventing himself — his This Week in Sales talk show is fantastic and brings the best of sales to the table. The most recent episode is one of my favorites: Steve Richard, Vorsight: His session focuses on the front end of the sales cycle. He provides some prospecting [...]

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We’ve Got Opinions, and We’re Not Afraid to Use Them: Join Us on 12/14!

This is my favorite time of year — and not just because I get to eat peppermint dark chocolate bark, or because I get to dress up for holiday parties, or because I get to see my family more. Certainly there is some of that. The reason I LOVE this time of year is because [...]

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Hello December

Have I mentioned to you that I don’t own a TV? That’s right — I haven’t owned one in a few years and haven’t missed it. I’m perfectly happy uploading talks and podcasts on my iPad. December is the month for countdowns. TedTalks is counting down on the Best of Ted 2011 and featuring their [...]

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Customer 2.0 Panel Discussion Recap

Yesterday’s panel discussion included some very brilliant minds on the Customer 2.0 Mad as Hell topic. Thanks again to Rebecca Morgan, Matt Heinz and Koka Sexton for their generous time and wisdom on this rich topic.  Please check it out. Here are a few highlights from our discussion: The customer is changing, we are not [...]

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Who Pissed Off the Customer?

Tomorrow is our Customer 2.0 Mad as Hell panel discussion with a great line-up – I can’t wait. This panel discussion will focus on today’s Customer 2.0 and why they are so incredibly pissed off. But wait, why are they so mad? Who’s to blame? It’s about time salespeople and managers and VPs take the blame [...]

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There’s nothing linear about social media

It’s hard to believe some growing and progressive inside sales organizations haven’t even scratched the surface when it comes to social media, and yet I watch their new hires playing  Words with Friends during lunch. They are socially wired on a friendship level but haven’t crossed over on the prospecting level. When I check their tools IQ, [...]

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It’s Sales 2.0 that Killed the Cold Call

There’s been lots of talk on the blogosphere about cold calls being dead or alive. There’s even research that backs it up now saying that over 90% of prospects will not accept a meeting if it’s from a cold call or email by a sales rep. It’s the end of the cold call world as [...]

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Sales Training Rants

Tomorrow, I’m participating in the Focus Roundtable on Sales Training Doesn’t Work- Unless You do THIS – and I have a lot to say. I have also been following the Focus discussion thread on “Why don’t more sales organizations invest in sales training courses?” There are so many rich points from some top experts, I want [...]

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Josiane Feigon

"What's this book doing in my cubicle?" Giving you Inside-the-cubicle training that wills harpen your sales smarts in every part of the sales cycle. A practical, easy-to-use sourcebook by TeleSmart's founder, inside sales expert and though leader Josiane Feigon. Coming Fall of 2009.

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