Training in Paris

Okay, alright- so I have a very cool job. I get to jet out to Paris and work with an EMEA Inside Sales Organization and deliver my TeleSmart 10 program in English. I get to watch the cultural divide come together over these common skills we all share when we are selling by phone. Other than some cultural differences, we are all dealing with the same issues.

The biggest difference is that Europe is not as email centric as the states. They are not as up to speed on this, as they feel it would be too impersonal to send someone an email as opposed to contacting them by phone. The days are long gone where a courtesy call from a rep made a difference, but who knows. The biggest similarity is hanging out with the wrong person for too long with fear of offending them by asking what their role is. They’ve got more manners than we do, hands down.

Many of you that have been in my training know that I give you a hard time when you return from break late. I include a penalty such as having to sing a nursery rhyme to the group if you are late. During the holidays, I may change it up and ask you to sing a holiday jingle. In this last training, I heard some of the greatest French, German and Italian nursery rhymes, it made being late pretty cool:)