This is the time of year where everyone is curious about how the year will unfold, what decisions they should make and what direction they should take. I like to forecast trends and have always worked in an industry that moves fast and stays ahead of the curve. Each year I put together my Hotlist of what’s in and what’s out.
It takes time to gather this information, especially in our industry. The CRM Lowdown blog beat me to it when they published The 10 Best (and 10 Worst) Companies for Call Center Service. I also scour other sites to see what’s hot in pop culture, politics, technology, etc., and checked out the Washington Post list.
Last week we sent out a brief survey to our target audience and asked them about the trends they forecasted this year. So I’ve pulled out my trusty crystal ball and put together my what’s hot and what’s not in 2007 hotlist. What do you forecast this year? 
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