Turn off all electronics and tune in

The TeleSmart 10 training program is 2-day training program. I used to deliver training for 90 minutes per topic (10 topics) or half day sessions and combine a few topics. I was the first to discourage long training sessions and beieved it would take team members off the phones for too long. I’ve changed my mind, my approach and my recommendations. Here are the top 3 reasons why a 2-day training program works:

1. It creates stronger cohesiveness with the teams

2. More opportunities to role-play and practice the new skills

3. Team members can digest it and apply it immediately

Now for the tough part and the biggest payoff: I don’t believe in death by powerpoint. My training is not about dimming the lights and watching 70 slides for 2 days. It’s about turning off laptops, cell phones, blackberries and showing up to learn. Participating in my training is essential and everyone walks away with more than they walked in with.

I ask for a lot and more- I believe in stretching yourself if you want to fully develop. When each person walks into my training, they turn off their electronics and tune in.