My book was written from my heart and I’m so happy to hear how it’s touched so many of you. On a daily basis, I feel lucky to receive emails raving about this book and how it’s touched lives all over the world-
With all my gratitude- Josiane Feigon
This book is quickly finding it’s way into every inside sales person’s cubicle, and the little book that could is getting used. Favorite pages are rapidly getting dog-eared and filled with Post-it nots by busy reps who have come to rely on it as their sourcebook to help them bravely navigate this rough sales terrain. As they chart new waters for the new year, this book promises to keep them out of the No-Po zone, help them move out of prospecting paralysis, and convert leads to opportunities.
What team members are saying about Smart Selling on the Phone and Online:
“As an inside territory manager, one of my daily challenges is trying to determine the best approach on a call. Josiane’s Smart Selling provides excellent listening and talking tips for all sorts of customers. I use her tactics to help me to engage a skeptical customer, a chatty customer, etc. Because of its simple, quick reference format, Smart Selling has become my official go-to guide for Sales Psychology 101. Thanks Josiane!”
—Erin Di Joseph, Inside Sales Territory Account Manager, AVAYA
“I keep Smart Selling on the Phone and Online at my desk so that when I have an unproductive call or I feel like there is too much to do and not enough time, I have the answers right at my finger tips. Smart Selling on the Phone and Online knows Inside Sales inside and out! If you are in Inside Sales, this book is an excellent resource and selling tool that you will refer to again and again.
Thank you so much for taking the time to write this book for the people in Inside Sales, as I know it has really made our team more productive and excited about selling!”
—Karin Wolf, Inside Territory Account Manager, AVAYA
What managers are saying about Smart Selling on the Phone and Online:
Hope the book sales are going well–I pitch it all the time and my reps continue to tell me it is one of the best practical books they have ever used–no higher praise than that.
– Tracy E. Walton, VP of Inside Sales LanDesk
What analysts are saying about Smart Selling on the Phone and Online:
Thank you again for sending me a copy of your book. As I was reading it I was taken back to book I first read when I started selling written by Tom Hopkins called Mastering the Art of Selling. It became the foundation of how I developed as a sales person and became my reference resource as I developed. I think it served that purpose for many 1980’s era sales people. In fact most of those principals still function today – only accelerated by the change forced on buyers and sellers by technology. Fast forward to 2009 – what’s changed – a lot, but I think you have captured the essence of what today’s, technology driven inside sales professional needs to do, how to think and more importantly what the core competencies they need to succeed. Much like Hopkins book – I think yours is destined to become dog-eared and highlighted as this generation of sales professional develops the competencies you define so eloquently.
The highest form of praise I can suggest is that your book will be in my daughter’s stocking this Christmas (she is in her first inside sales job) in the hopes that she will become better, faster and develop those core competencies and attitudes that top sales professionals exhibit. Thank you for making the path more clear for her.
–Joe Galvin, VP and Research Director, SiriusDecisions
What the media is saying about Smart Selling on the Phone and Online:
‘‘Smart Selling on the Phone and Online is a comprehensive guide for any sales executive who needs to penetrate the corporate fortress to find and engage prospects in a way that creates value with every connection.’’
—Gerhard Gschwandtner, Founder and Publisher, Selling Power
What Presidents/CEOs are saying about Smart Selling on the Phone and Online:
‘‘Feigon proves that she knows inside sales inside and out. In Smart Selling, she provides a tool kit for inside sales in today’s Sales 2.0 world and correctly asserts that timing is integral to success. Feigon offers new tips and tools for ‘cubicle warriors’ to powerfully connect with time-stressed and increasingly hard-to-catch decision makers, culminating in more opportunities and quicker decisions.’’
—David Thompson, Co-Founder and CEO, Genius.com; Founder of Sales 2.0 Conference
‘‘Josiane’s book is a comprehensive ‘bible’ for anyone who wants to sell in the new (Sales 2.0) world.’’
—Garth Moulton, Co-Founder, Jigsaw
‘‘Like you, I’ve read most of the books about selling out there . . . and Josiane Feigon’s is like a breath of fresh spring air! I love both her ideas and the way she presents them. Hers is one of the very few books
I’d recommend to any sales professional or even my CEO clients.’’
—Aaron Ross, CEO, PebbleStorm
‘‘Josiane has always shown a tremendous understanding of the sales process, and I consider her a thought leader in evolving sales methodologies to modern times. Effective use of the Internet and the telephone are crucial to keeping cost of sales low, sales executive productivity high, and to staying close to your customers. Any sales or company leader that needs an efficient and effective sales team
should read this book.’’
—Gary Read, President and CEO, Nimsoft
‘‘Smart Selling serves up that all-too-rare combination of insight, experience, relevance, and clarity—all rolled up into a treasure trove of sales tactics that really work.”
—Dave Stein, Founder and CEO, ES Research Group, Inc.
’’Being strategic has never been so critical, and being smart is necessary. This is a timely book. Josiane Feigon understands what skills are required when selling in today’s competitive and uncertain business
—Mike Smerklo, Chairman and CEO, ServiceSource
