TeleSmart Communications

Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.

Archive for the ‘Listening’ Category

Self-selling Utopia

My sister likes to chat on skype and a typical chat from her will look like this: Hey sis Are u there? I want to ask you about coming up to the city the weekend of the 3rd, will you be around? K and J want to come and we want to stay at your [...]

When People Feel Underutilized

On Saturday night, I felt so distraught with the oil spill that I went to a meeting to learn what I could do to volunteer and help. I listened to angry, disgruntled people rant about wanting to volunteer in the rescue efforts. Since I regularly paddle on the San Francisco Bay, this hit home for me. So [...]

Are you addicted to selling?

What’s your addiction? The Wikipedia definition of addiction is a recurring compulsion to engage in some activity. Many addictions are used to avoid pain and the common addictions such as drugs, smoking, alcohol, gambling, shopping, food, workplace, internet, TV, shopping, spending, sex, rage, etc.  The compulsive behavior is usually what drives the addiction. There are also [...]

The Fabulous 50

It’s been 18 months and 388 blog posts since I first ventured into the blogsphere. Today, my writing life is full and my blog is my business partner, my confidante, my inspiration and my mirror.  Why do I blog? Mainly because I love to write and communicate my thoughts, ideas and values to the world.  I like [...]

Be the You that Watches You

Last night was the the VMA Music Awards and everyone was eager to watch Britney Spears’s opening with her comeback performance.  Unfortunately, it seriously bombed. It was really bad, disappointing, and disastrous. The audience was shocked, saddened and angry that Britney let them down. Okay, this is a performer who has been in front of live audiences [...]

“You sound busy so I’ll let you go.”

I have a pet peeve about this phrase. Quite frankly, it’s a cop-out. You always wonder what is the person really saying here? Is it: I really want to go but I’ll make it sound like you really want to go. I don’t have much more to say so I’ll cut this short. I fear [...]

Peeling the Different Layers of Objections

We’ve heard the term “peeling the onion” many times and it’s very descriptive when it comes to objections. Sales is one of the few professions which taxes your emotional strength and courage. You  have to be pretty thick skinned to succeed in sales because you are risking rejection on a regular basis. This week I [...]

Sales Yoga

Many of you know that I’m a big yoga buff and have been diligently practicing yoga for many years. I study Iyengar Yoga which was founded by BKS Iyengar. The practice of yoga helps improve health, mental peace, emotional strength and intellectual clarity.  Last week I was in Hawaii for a yoga retreat.  Each day we practiced 5 hours [...]

Sales Training Is Like Going into Rehab

What is rehab really? An image change? A detox opportunity? A PR move? Bottom line, it’s an attempt to improve yourself and deal with an addiction. The amount of time people spend in rehab is interesting; we’ve witnessed many varieties lately from one day to many months. But what happens after rehab? Are they cured of their [...]

Sales Intuition

 How often do you listen to your intuition? We all have it–we were born with it and it’s still there. Some are more intuitive than others and some just need to develop this sense. It’s that little silent voice that slowly nudges you when something is wrong, pushes you when something is really wrong and [...]

Josiane Feigon

"What's this book doing in my cubicle?" Giving you Inside-the-cubicle training that wills harpen your sales smarts in every part of the sales cycle. A practical, easy-to-use sourcebook by TeleSmart's founder, inside sales expert and though leader Josiane Feigon. Coming Fall of 2009.

Peek Inside | Pre-Order Now


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