TeleSmart Communications

Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.

Archive for the ‘Sales 2.0’ Category

6 Reasons Why Video Matters

I asked my daughter if that was her in the No Pants Subway Ride 2012 video a few weeks ago, but she refused to answer. This annual NYC tradition is in it’s the 11th year and has spread to 25+ countries and 59 cities all over the world. Basically, you get on the subway and strip down to your underpants, acting [...]

Bringing the Phone Back

I’m putting my trend reports together, and I am so happy to see the return of the phone call ranking as one of the 12 Easy New Year’s Resolutions. There’s an inside sales hiring trend of recent college grads — Millennials, the expanding generation that now includes those born from 1980 – 2000. They have [...]

Customer 2.0 Panel Discussion Recap

Yesterday’s panel discussion included some very brilliant minds on the Customer 2.0 Mad as Hell topic. Thanks again to Rebecca Morgan, Matt Heinz and Koka Sexton for their generous time and wisdom on this rich topic.  Please check it out. Here are a few highlights from our discussion: The customer is changing, we are not [...]

Who Pissed Off the Customer?

Tomorrow is our Customer 2.0 Mad as Hell panel discussion with a great line-up – I can’t wait. This panel discussion will focus on today’s Customer 2.0 and why they are so incredibly pissed off. But wait, why are they so mad? Who’s to blame? It’s about time salespeople and managers and VPs take the blame [...]

There’s nothing linear about social media

It’s hard to believe some growing and progressive inside sales organizations haven’t even scratched the surface when it comes to social media, and yet I watch their new hires playing  Words with Friends during lunch. They are socially wired on a friendship level but haven’t crossed over on the prospecting level. When I check their tools IQ, [...]

Building a company from the inside out

One of my favorite Silicon Valley CEOs, Gary Read, is in the process of launching his new company. After reading his great blog, I had the pleasure of learning how a true leader plans out a vision for his new company. When I wrote a business plan for my company many years ago, I spent months preparing, researching, [...]

Swimming in the Social River

Two important conferences are coming up in San Francisco next week: Selling Power’s Sales 2.0 Sales and Marketing Conference and the Web2.0 Summit. Guess what the topic of choice will be? Social. That’s right, everyone will be swimming in the social river. Here’s the new Social Revolution video that make a convincing case that social media [...]

The weirdness of inside sales

Seth Godin has done it again- I have no idea how he cranks out so many books from such brilliant perspectives. His latest book, We are All Weird, is about the disappearance of the mass market and how the one-size-fits-all no longer exists. The new normal is about being authentic with lots customization and personalization sprinkled throughout.  Today [...]

Resurrecting Email Rejections

Where are your prospects hiding? When research indicates that up to 30% of texts we receive are blatant lies, its fair to assume that many emails we receive may include some lies – and certainly rejections. We know how much easier it is for someone to press “send” instead of picking up the phone to [...]

Customers Are Mad as Hell- Free Webinar @ 10:00am PST Today

This morning I will be delivering a webinar on one of my very favorite Customer 2.0 topics, Customers Are Mad as Hell, sponsored by Customer Collective. It starts in a bit. This customer has come a long way from yesterday’s Customer 1.0, but they are still delicate and fragile and need lots of TLC. Find [...]

Josiane Feigon

"What's this book doing in my cubicle?" Giving you Inside-the-cubicle training that wills harpen your sales smarts in every part of the sales cycle. A practical, easy-to-use sourcebook by TeleSmart's founder, inside sales expert and though leader Josiane Feigon. Coming Fall of 2009.

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