I have a lot of empathy for Sales Training Directors. They are chartered with a big task they must execute on and their reputation is on the line. The worst part is they are hounded by these aggressive, slimey, pushy, arrogant, sales training vendors that stalk them on a daily basis. Of course, I’m not [...]
Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.
Archive for the ‘Sales Training’ Category
Unexpected Beauty
Whenever I want blog content inspiration, I check out Patricia Digh’s 37 days blog. She references a great clip on YouTube taken on the Paris metro by Naturally 7 group. She is always so eloquent and asks what do we do when beauty springs up in unexpectant places? Such a great question to ask on this beautiful sunny [...]
Sales Training Is Like Going into Rehab
What is rehab really? An image change? A detox opportunity? A PR move? Bottom line, it’s an attempt to improve yourself and deal with an addiction. The amount of time people spend in rehab is interesting; we’ve witnessed many varieties lately from one day to many months. But what happens after rehab? Are they cured of their [...]
Training in Amsterdam
“I amsterdam” is a new positioning statement to assert Amsterdam into the international arena. It’s a great marketing campaign as it clearly brands how unique Amsterdam is. I’ve been visiting museums all day–checked out the Van Gogh museum today. What a talented and emotionally tortured soul he was. The differences in his paintings, which largely depended on his moods, [...]
Turn off all electronics and tune in
The TeleSmart 10 training program is 2-day training program. I used to deliver training for 90 minutes per topic (10 topics) or half day sessions and combine a few topics. I was the first to discourage long training sessions and beieved it would take team members off the phones for too long. I’ve changed my [...]
Life on United Concourse C21 Continues
I’m in Amsterdam and in the final phase of my summer traveling road show. It’s amazing how many people I’ve met that refer to San Francisco as “Frisco” and California as “Callie.” Let’s see, another amazing thing is that I have memorized the United Airlines landing speech: “Good evening and welcome to San Francisco where the [...]
Life on United Concourse C21
Yep I’m traveling alot and although my blog is dedicated to the front line champions, it also includes entries about my life as a trainer. This summer that would be the Traveling Trainer- yeah, you know you’ve seen her waiting for some cancelled flight on some concourse. She doesn’t look mad because she has surrendered [...]
Musings from Austin
I’m in Austin working with Harte-Hanks. They are a great client – the culture is vibrant, smart, friendly and very professional. These guys have been around a long time – they started as a newspaper company in the early 20s. Now they have a strong outsourcing presence in both the inbound and outbound direct marketing world. [...]
My Summer Road Show
Everyone has decided they need training this summer. I started the year off slow and hung out for several months waiting for my prospects/clients to get their time, budget and mind around training. And then it all started happening at once like it always does. This is the part of my work that many outsiders find [...]
Training in Paris
Okay, alright- so I have a very cool job. I get to jet out to Paris and work with an EMEA Inside Sales Organization and deliver my TeleSmart 10 program in English. I get to watch the cultural divide come together over these common skills we all share when we are selling by phone. Other than [...]
