I have this love/hate thing going with donuts. And since today is National Donut Day 2011, it seems appropriate to share my feelings about this. Donuts are the ultimate comfort food, they bring you back in time. When you were a kid, they were a major treat, when you were studying for finals in college, making a donut [...]
Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.
Archive for the ‘TeleChampions’ Category
How about some mood music?
I’m all about mood music when I train. I like to activate the audio portion of my training by playing sample calls, and I also include music. Next week, I will be delivering training for the twenty-something crowd, so I asked them what top tunes I could play for their training. My daughter would be proud of her [...]
Customer 2.0 wants to feel appreciated
We surround ourselves with friends, family, significant others, mentors, colleagues . . . but very few of these people really know us. How many people in your close circle really get you? How many understand your unique and complex personality? Your needs? Wants? Desires? Behavior? Are you feeling, well, misunderstood ? If so, you have lots [...]
Vote for Me — Pleeeeeeeze
I would like to ask you for a big favor . . . I hope you’ll say yes! The AA-ISP is holding their annual recognition awards in two weeks and I would like to ask for your vote. Last year, I was lucky to be voted among the Top 25 Most Influential Inside Sales Professionals, [...]
Warning Signs of a Slacker Blitzer
Trying to increase call activity and call down on the leads clogging up the lead bucket? Call blitzing has become the new normal. This weekly event helps inside team members move out of their reactive comfort zone and start pounding the phones, making intros, and qualifying leads. And when marketing revs up the engine, there’s more [...]
Sally has my vote!
The countdown has begun! Two weeks from now, the most influential inside sales experts will gather for AA-ISP’s Leadership Summit in Minneapolis on May 10th and 11th. The line-up of speakers, authors and sessions is impressive. These two days will be packed with information designed to energize and educate you to a new level. If you haven’t signed [...]
When I grow up, I want to work at Google
My daughter will be graduating from Trinity College in the next month has been interviewing in NYC for a PR/Marketing position. Whew! For a while there, I thought she was going to work in inside sales and I was getting a bit nervous. I know what you are thinking . . . how hypocritical of me [...]
Motivation is knocking
I was delivering my “Motivating with Metrics” session last week to a group of eager managers who were hungry for new ideas. They complained of their tireless efforts to motivate their teams and felt like broken records, continually requesting higher call activity. These managers were frustrated, and asked, “Why should we have to motivate salespeople when [...]
Get to know your tribes
Last week I went to check out Suze Orman’s talk on her new book, The Money Class. I walked into a packed and oversold house and the only open seats were in the front row. I had no choice but to sit there. I was three feet from the stage, with nothing to do but look [...]
The long shelf-life of the unemployed
My daughter is in NYC this week interviewing for her first big job after she graduates. I decided not to share recent stats on the grim long-term unemployment picture, and tried not to think about what her expensive college tuition might land her. She is different — that’s what I want to believe! In many [...]
