Yesterday’s panel discussion included some very brilliant minds on the Customer 2.0 Mad as Hell topic. Thanks again to Rebecca Morgan, Matt Heinz and Koka Sexton for their generous time and wisdom on this rich topic. Please check it out. Here are a few highlights from our discussion: The customer is changing, we are not [...]
Cubicle Chronicles: Productivity and motivational tips for inside sales warriors. By Josiane Feigon.
Archive for the ‘Uncategorized’ Category
Who Pissed Off the Customer?
Tomorrow is our Customer 2.0 Mad as Hell panel discussion with a great line-up – I can’t wait. This panel discussion will focus on today’s Customer 2.0 and why they are so incredibly pissed off. But wait, why are they so mad? Who’s to blame? It’s about time salespeople and managers and VPs take the blame [...]
It’s Sales 2.0 that Killed the Cold Call
There’s been lots of talk on the blogosphere about cold calls being dead or alive. There’s even research that backs it up now saying that over 90% of prospects will not accept a meeting if it’s from a cold call or email by a sales rep. It’s the end of the cold call world as [...]
Best Moments of AA-ISP 2011, Dallas Conference
Last week’s AA-ISP Leadership Conference was a big success and I had the honor of being selected as the keynote speaker. I decided to help set the tone by showing up in costume. I know it’s a risky idea, but I had a tie-in . . . My topic was on the new Inside Sales Mavericks, [...]
From traveling salesman to mobile salesman
I recently downloaded a cool app called EAT ST. It tells you all about the nearby food trucks around your area. My favorite, and the most popular in San Francisco, is The Creme Brulee Man who tweets his daily dessert and location 19K twitter followers and sells out each day. The days of big storefronts, [...]
Gotta hear more cowbells!
I recently had the pleasure of training a talented team of sales warriors for a new and upcoming Charleston-based company, PeopleMatter. This young company has founder Nate DaPore as President and CEO, and I can’t think of a more energizing, motivating, charismatic CEO to run a company. Also, the Telebusiness Alliance’s board member Ben Nachbaur is at [...]
Happiness rules!
Our culture is a bit obsessed with finding the path to true happiness. Everyone is searching for the magic formula. If you run an Amazon search on “happiness,” you’ll get 21, 392 results for books in the happiness category. It seems like everyone is searching for the magic formula. Since I’m a nonfiction girl, I own a [...]
Your social graph is your job security
What does our intrepid Customer 2.0 do before making a decision to do business with you? They check our your influence — socially, that is. When 78% of consumers trust peer recommendations and 8 out of 10 decision-makers say word of mouth is the most important source when making a decision, keeping up your social [...]
Are your sales opps stuck in your funnel?
The second half of the year quotas are kicking in, but wait . . . there are a ton of opps stuck in your sales funnel. Sound familiar? You are not alone. This is the #1 complaint these days from inside sales reps. Here are a few recommendations to help you focus on managing your funnel: [...]
My all-time favorite commencement speakers
My daughter graduated from Trinity College last week – and here’s a glam picture of her and her happy mother who doesn’t have to pay college tuition anymore! But I have to tell you . . . I felt completely ripped off with the choice of commencement speakers. I can honestly say that her college [...]
