Testimonials

  • We’ve made a major investment in the TeleSmart 10 system and deployed it worldwide to 350 of our outbound agents. This system is scalable, tactical, and very applicable. TeleSmart is the answer to our growing and diverse outbound skills training needs
    - Carolin Knobelspies, Director of Global Inside Sales, Harte-Hanks
  • TeleSmart training lived up to being a critical component in the success of the Adobe Inside Sales team. This is the first sales training I’ve seen in my career that’s created for Inside Sales by someone that understands the power and unique abilities an inside sales team has to deliver revenue. My team left with a common language and new skills to compete in our changing markets. Several month have gone by and I’m pleased to say the skills introduced in the training are now en-grained in our sales methodology!
    - Meghan Foley, Inside Sales Director, Adobe Systems
  • Josiane is an absolute pro in Inside Sales. Her years of working in and around Inside Sales, and her ability to share best practices with both sales leaders and sales professionals, is excellent. If you run an Inside Sales Team and you haven’t bought Smart Selling on the Phone and Online yet, buy it for your whole team!
    - Chad Burmeister, VP of Corporate Sales, IronKey
  • Josiane is an excellent trainer and webinar speaker. We’ve invited her to a number of company webinars to speak about the current and future trends of sales and her insights are always spot on. Her charming demeanor and approachable presence not only create an aura of interest, but also provide an excellent environment for recipients to learn and retain.
    - Percy Chow, Interactive Marketing Manager, InsideView
  • Josiane is a dynamic, engaging and knowledgeable sales trainer. Her focus on inside sales and the expertise she brings to the subject make her a unique and valuable asset to any inside sales organization looking to improve skills and raise their game.
    - Richard Steinhart, Director of Americas Inside Sales, Informatica
  • I saw immediate results from Josiane’s hands on training session with a younger inside sales team. The feedback from the team was extremely positive. She has fresh ideas for an old school process. She challenged me and I learned from her. I look forward to using her services again soon.
    - Dennis O'Malley, VP of Sales for North America, Moxie Software
  • We’ve used Telesmart several times and have found the training to be invaluable. I find that my reps are always a bit skeptical at first of any long meeting or training, but as soon as they discovered how valuable and on-target the content was, they took it very seriously, engaged fully in the exercises, and furiously scribbled notes in their training manuals to help them retain the information later.
    - Ben Nachbauer, VP of North American Sales, Acteva
  • I was personally trained and certified by Josiane to facilitate Telesmart and deliver globally to Cisco’s Inside Sales teams. She is smart, creative, and passionate when it comes to her business and her material. Not only is she a great facilitator but she is a good coach and very supportive and collaborative when it comes training her trainers. Her knowledge of Inside Sales and Tele Sales are impeccable with great attention to detail and delivery. It is evident why she is CEO of her own business.
    - Ron Oliver, Director, Sales Trainer Consultant, Cisco Systems
  • I wanted to thank you again for a great training session today. I feel fortunate to have gotten the opportunity to sit through your class. I appreciate your encouragement for me and the team. I will take the tools that you’ve brought forth and will apply them in order to assist us to achieve our goals.
    - Marina J. Paw, Manager, Contract & Service Renewal Sales, Actuate Corp
  • Working with Telesmart has provided tremendous value to our organization around the world. Josiane is professional and able to communicate well beyond cultures and boundaries which makes her service and partnership a real pleasure.
    - Anna Celleri, HR Director of WW Sales and Service, Agilent Technologies
  • Josiane was fantastic to work with. I would recommend her approach with any new or tenured sales team. She tailored her approach to fit the skills the team needed to really focus on. She was enthusiastic and really worked to make the content come to life.
    - Laura Garland, Inside Sales Director, Mercury Interactive
  • A 20-year veteran of the industry, Josiane is recognized as one of the world’s leading experts on inside sales team and manager talent. Josiane’s primary mission has been to develop talent at both the team and management level. Josiane has worked with global inside sales organizations ranging from 20-800 people. I’ve worked with her company TeleSmart Communications at my previous company and intend to continue working with her throughout my career.
    - Sherman Hu, Inside Sales Director, LinkedIn
  • The TeleSmart 10 system is the answer to all our training needs. It’s the best program we’ve seen that focuses solely on telesales.
    - Dan Bakley, Worldwide Training Director, Cisco Systems
  • I wanted to thank you again for your time in training the team. I have seen vast improvements and growth based on the techniques that you taught, especially the thermometer!
    - Amanda Ball, Manager of Inside Sales, Bioscrypt
  • Josiane is a fantastic presenter and exceptional facilitator! Her style is engaging, and she creates a safe environment for learning.
    - Cathy Sidwell, Inside Sales Director, Microsoft
  • We selected Josiane to develop and customize the TeleSmart program for our worldwide sales support organization. Josiane immediately identified our critical needs and developed an excellent program to include training and certifying our team. We have deployed this program on a global scale, and the results have been very positive. Josiane is a pleasure to work with.
    - Scott Chaykin, Global Sales Director, Genesys
  • Josiane has gone above and beyond to customize training for my growing and diverse organization based on her TeleSmart 10 methodology, which we’ve adopted. I highly recommend TeleSmart as a major resource for many growing Inside Sales organizations.
    - Lori Harmon, Vice President, Worldwide Sales, VeriSign
  • Thank you! The training was excellent and the team was very motivated today with a record number of daily leads and some new individual highs for number of outbound calls.
    - Debbi Funk, Inside Sales Manager, VeriSign
  • Thanks again for the empowering training. You have a gentle, experiential approach that takes a daunting subject-telesales- and makes it fun.
    - Chuck Moré, Account Executive, Apple