TeleSmart is an 12-year-old global sales training and coaching company specializing in training thousands of salespeople to sell, service, and support their customers--smart. We provide energetic, whip-smart, up-to-the-minute, and enduring training within an interactive environment.
Our training is designed for maximum skills retention and coaching to accelerate sales effectiveness immediately.
| Problem |
TeleSmart Solution |
| Our sales reps have a short attention span. We don't want to waste money on training that doesn't sink in. |
- We provide highly interactive, energetic topics and split information into bite-sized pieces.
- We make it stick. Seminars are designed for maximum retention, and coaching wraps around training to accelerate selling effectiveness - immediately.
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| A lot of telesales training just teaches phone etiquette. We need more. |
- We make teams more sales-focused and proactive in their approach, teaching them to "sell" rather than to simply manage or service the account.
- We understand that telephone sales requires a set of action-oriented behaviors - far more than merely "etiquette on the phone."
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| Our team members use email as much as the phone. Is telesales training still valuable? |
- We teach teams to transform prospects into clients using the most efficient sales tools available - the telephone AND email.
- We address and incorporate all the latest marketing and communications methods into our training.
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| My Field and Inside Sales teams don't work together very well. We need to strengthen this relationship. |
- We strengthen and build value in inside-and-field relationships, whether inside supports the field in a 1:2 or 1:10 ratio.
- We understand the importance of selling the value of the Inside Sales group to the field teams.
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| In the past, we've spent money on training programs that were too generic - they didn't address our specific needs and challenges. |
- We customize everything we do for your company, your department, your team, and your individuals.
- We develop a scalable training and coaching roadmap for the entire Inside Sales Organization as it grows and expands.
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| Our sales managers don't have enough time to focus on individual team members AND grow the business. |
- We are used to working with managers who juggle competing obligations and are challenged with attending to their teams.
- We coach managers who need to develop their teams for the field while keeping Inside Sales focused on the metrics.
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| Our sales reps tell us that the training they receive is too theoretical and only applicable for the field. They don't end up using anything that they've learned. |
- We know the difference between teaching a sales methodology and developing skills especially relevant for your Inside Sales organization.
- We recognize the need for a training methodology specifically designed to address telesales and align with each company's entire sales process.
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| We are in international company. We have offices - and clients - all over the world. How can we work more efficiently? |
- We're a global vendor whose programs have been translated into several languages.
- We've developed content that specifically addresses the challenges of working with a variety of cultures.
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| We need a trainer who has experience working with high-tech companies. |
- We have a client list that demonstrates ROI success in the high-tech sector.
- Most of the companies we work with are selling complex business-to-business enterprise solutions, application software, networking products, development tools, hardware or security products.
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| A lot of training programs focus on sales training in general. We need someone who understands the unique challenges of Inside Sales. |
- We have a strong understanding of telebusiness from a departmental, management, team, and end-user perspective.
- We provide specific and relevant training for inside organizations that sell from various telebusiness models -- inbound, outbound, direct, and indirect.
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| Our sales reps need someone who they can relate to. |
- We've earned our stripes by working in the trenches for 15 years prior to TeleSmart.
- We continue to build our business by phone so we clearly "walk our talk."
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