__14_June_2006
News

Our Sales Management Forum is underway — The market is heating up and there’s a big demand for smart inside sales managers. Industry leaders Shelly Davenport and Josiane Feigon have developed a great program to develop inside sales managers.
Register for our Summer Series with topics such as:

Got Talent

Motivating with Metrics

Emails that Influence

And sign up for our
Fall 2006 6-pack

Download our White Paper on Top 10 Trends in Inside Sales


LIFE IN THE TELEBUSINESS TRENCHES BLOG. Anyone blogging about inside sales these days? We’re the first with this and dedicate our blog to the front-line champions and their managers who are selling and servicing customers by phone and on-line.

tele-smart.com/blog
Call Recordings-
The Good, Bad and Ugly — Managers and Teams Sound Off

Dialogues with the Champions at Quarter-end.

Desktop Distractions Panel Discussion

Josiane is interviewed on Sales Rep Radio
 
Call Recordings

When’s the last time you recorded your calls? If you are part of a team or managing a team, it’s one of the most insightful things you can do to develop yourself. Listening to what you sound like – your voice tone, word choice, organization and pacing is very revealing. Let’s hear inside sales managers and inside sales team members sound off on this topic on our recorded podcast.
_Managers _Teams
First, make sure you can implement call recordings within your center and include the appropriate disclaimers for the teams and customers. I have found it to be invaluable in developing my team. It’s a great to hear what my people are doing on the phones- especially when I don’t have time to spend with them or they work remotely. When we have a product launch, I will usually monitor calls to make sure the messaging is standardized. Call recordings are great at all stages of the person’s tenure. Unlike call monitoring the rep is in control of the calls they record. Once they’ve recorded their calls, we get to share the recording on a 1:1 or with the team. There’s significant improvement in their skills with call recordings

Listen to the podcast discussion. 		I had never listened to myself on the phone before I started in this role and can’t believe how I survived without this. I know it’s a necessary evil and as painful as it can be sometimes, I‘ve learned a lot about new “non-words” I may pick up or the general flow of the conversation. I can tell when I’ve lost control of the call or listen to my questioning sequence for greater impact. It helps to share recordings with managers and peers to get their perspective.

Listen to the podcast discussion.
TeleSmart 10 Certification

What does Apple, VeriSign, Agilent, Harte-Hanks, Cisco and EMC’s Documentum all have in common? They’ve certified their inside sales teams on the TeleSmart 10 skills. Your Inside Sales Rep will generate more revenues if they’ve been certified on our TeleSmart 10 system. Listen to learn more about how it works and download an interview. Whether you are calling on installed base, complex enterprise or transactional business, our TeleSmart 10 methodology applies for all. Contact TeleSmart Communications at 415-759-6537, or send an email at getsmart@tele-smart.com
Does your inside sales training consist of “smile and dial” techniques that fail to generate consistent revenues? Has your team participated in field sales training only to find that it didn’t translate into a 7 second phone call or email which must carry impact? Click Here
 
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