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| Workplace Stress |
A 2006 study conducted by the NIOSH, the National Institute of Occupational Safety and Health, found the following trends on workplace stress:
- Stress-related problems in the workplace are on the rise. Stress and mental health problems now account for 40% of long-term disability claims, 35 million lost workdays a year and 40% of turnover.
- The triggers for these rising stress levels are many: for 83% of those surveyed, wireless technology is either maintaining or increasing stress levels because employees feel they are electronically connected to work round-the-clock. Financial worries and work-life conflict also contribute to rising stress levels.
- Stress is believed to trigger 70% of visits to doctors, and 85% of serious illnesses.
- Job stress is more strongly associated with health complaints than financial or family problems.
- Workplace stress affects the performance of the brain, including functions of work performance, memory, concentration, and learning.
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| Managers- How to build resilience with your team |
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Teams- How to rebound from tough calls |
As stress escalates, productivity decreases and the impact severely affects your entire team. What are your coping methods and what behaviors are you modeling for your team? It’s important to focus on developing a resilience- and renewal-based culture, and avoid the “burn out” factor inherent in the business.
As you can imagine, your team members’ productivity decreases after a negative call. In fact, one bad phone call in the morning can have an impact on an entire day. The resulting spiral of negativity, pressure and tension is called TeleStress.
Here are the leading causes of TeleStress, taken from a call center survey:
- Irate Customers (47%)
- Interruptions (15%)
- Uninformed Customers (7%)
- Personal Situations (6%)
- Other various responses (14%)
To learn more about TeleStress and how to keep it from impacting your business, register for our fall series on this topic.
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When you start your day with a difficult call where the customer is rude, sarcastic, annoyed and basically decides to dump on you, how does that affect the rest of your day? Your productivity probably takes a serious hit from the resulting TeleStress.
Here are some suggestions to help you de-stress and rebound quickly:
Headache relief. Many headaches are stress related. To handle the occasional stress headache practice relaxation techniques and maintain a regular eating and sleeping schedule.
Throat-saver. Too much phone talk giving you a sore throat? Try sucking on Zinc lozenges. A study found that two 23-milligram tablets, followed by one tablet every two hours, relieved symptoms of half of the people who tried it within 24 hours.
Breathing stress-buster. Taking four deep breaths with a seven-second inhale and eight-second exhale is the quickest way to reverse the effects of stress.
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| TeleSmart 10 Certification |
What do Apple, VeriSign, Agilent, Harte-Hanks, and EMC’s Documentum all have in common? They’ve certified their inside sales teams on the TeleSmart 10 skills. Your Inside Sales Rep will generate more revenues if they’ve been certified on our TeleSmart 10 system. Listen to learn more about how it works and download an interview. Whether you are calling on installed base, complex enterprise or transactional business, our TeleSmart 10 methodology applies for all.
Contact TeleSmart Communications at 415-759-6537, or
send an email at getsmart@tele-smart.com |
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Does your inside sales training consist of “smile and dial” techniques that fail to generate consistent revenues? Has your team participated in field sales training only to find that it didn’t translate into a 7 second phone call or email which must carry impact? Click Here
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