Under-praised and Unprepared
As today's unemployment continues unabated, the toll it takes on the ones left standing is enormous. The pervasive "Let's just hunker down and ride this out and maybe we'll keep our jobs" attitude is destroying productivity, trust, creativity, and any hope of working smart. Especially when the majority of inside sales warriors are from Generation Me: they feel entitled to receive praise. And they should!
My observations this past year are that many sales operations have a severe deficit in terms of praise. The words are not there, the coaches are distracted, the mentors are too busy to educate, the managers continue to run scared, and the leaders seem to have a hidden agenda. All of this is understandable, but it makes the hardworking sales reps wonder why they're working so hard. Where did "Thank you" go?
People need to know how they are doing, they need to feel appreciated, and they absolutely want to receive as much praise as possible. So in the spirit of Thanksgiving and for the people who are still waiting for someone else to say thanks, I would like to share from the 67 Ways to Say Thank You and send some of my favorites your way:
Great Job! Nice Work! Way to Go! I applaud you! I couldn't have done it without you! You're the best! Wow! You're fantastic! You rock! You're on top of things! I'm truly grateful! Super job! You're a winner! You're a joy to work with. I'm impressed. Sensational! No one holds a candle to you. Bravo! Great work! You are spectacular. Hip, Hip, Hooray! You are incredible. Well done. You are terrific! Excellent! A+ Job! You are what this team needs. High five! I'm proud of you. You are fun to work with. That's a great idea. You're doing a super job. Kudos! You're a great example for others. You're super. The time you put in really shows. You are unstoppable. I appreciate your work. Superb! Phenomenal! I enjoy working with you. You're on target. Your contribution is important. Outstanding! Congratulations! Remarkable job! You are so creative. Right on! You're a treasure. Awesome! You made my day. Dynamite! You are truly appreciated. Good job. You're a real trooper. Fantastic! You make my job so much easier. Exceptional performance! Amazing. Bingo. Good thinking. You are an important member of the team.
I am thankful for having the best clients on the planet. They have put their trust in me and supported all my projects. My work would never have been possible without my inside sales warriors, managers, and all of the training participants who showed up, listened, learned, read my blog, followed me on Twitter, and remembered to try a new skill or idea. A heartfelt thanks to all of you. You are awesome!
Holiday Gift Set; a perfect way to say thanks! Call us to reserve your "Smart Selling on the Phone and Online" book + chocolate gift package — available now with special discounted prices for orders of 25+ books. Josiane will throw in a virtual book-signing with each purchase.
Sales Conferences and Kick-offs are coming up: Take advantage of this annual gathering and give your inside teams something they can chew on all year. Invite Josiane Feigon for a book signing and have her deliver her popular and very timely Inside Sales 2.0 Trend Talk topic.
Bookstore Book Appearance — mark your calendars
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December 3: "Smart Selling to the People with the Power to Buy." Tap into social intelligence to avoid the No-Po Trap. Josiane is teaming up with InsideView and Gerhard Gschwandtner from Selling Power will moderate a lively discussion. Sign up now
December 10th: "How to Drive More Sales with Prospecting 2.0." Josiane is teaming up with inTouch and Brian Carroll on this highly informative topic. Learn about the new rules for prospecting in today's economy and beyond. Sign up now.
