TeleSmart 10 Tips
The TeleSmart 10 - Tips are monthly articles based on the TeleSmart 10 -- essential skills for telephone effectiveness. We take an analytical and detailed approach to each skill and provide solutions to your most common challenges.
If you took the time to rank your skills, and have become curious to learn more, check out our tips for insightful ideas.
- Time Management - Read about being self-disciplined and establishing momentum in your call activity.
- Introductions and First Impressions - What do you say in the first 7 seconds on the phone and first 3 seconds on email? How can you get a higher response?
- Navigating - Are you hanging out with "no-pos" - people who have no power to make purchasing decisions? Find out by reading these tips.
- Questioning - Check out our award-winning Qualification Criteria that has become a "must-have" with inside sales team members.
- Listening - Learn how our assumptions can get us into trouble and why precision questioning and paraphrasing is your best form of listening.
- Linking - If you learn the authority/influence matrix, you will learn the political org charts of companies.
- Presenting - If you are selling more than telling and your presentations are hurting more than helping, these tips are for you.
- Handling Objections - Learn what the most common objections are and how to combat them.
- Closing - What's your closing momentum earlier in the month versus later? Are you spoiling your customers?
- Partnering - If your inside organization is mapped to the field, we've got the most classic personalities that resurface everywhere we go. These comical descriptions of Mistrusting Melinda and Crisis Chris will provide you with new ways of responding and pushing back.
To learn more about these tips, you may also want to read our article titled "Low Hanging Fruit? Not Anymore"
