When we come into your organization, we build an integrated sales culture based on good communication-among departments, among employees, and with clients. We bring managers and team members, outside and inside forces, and sales, service and support teams onto the same page. We provide Telesmart 10 System - a methodology designed to keep your department as its most productive long after we've left.
"The TeleSmart 10"
TeleCompetency
Stages |
Management Team |
Lead Development |
Telesales |
Customer Support |
Technical Support |
 |
Time Management |
|
"Effective Delegation" |
"Prioritizing and Setting Non-Negotiable Time" |
"Quick Account Planning: A Formula for Success" |
"Maintaining Momentum" |
"TeleStress Tactics" |
 |
Introducing |
|
"Retaining Top Talent" |
"Seconds to Sell; Your E and V Mail First Impressions" |
"The Immediate Wow: Opening Statements" |
"Power Writing: Words That Win" |
"First Impressions: The Voice and Language that Sells" |
 |
Navigating |
|
"Motivating with Metrics" |
"Prospecting: with a Purpose" |
"How to Get In When You're Feeling Shut Out" |
"Setting Expectations with Success" |
"Setting Expectations with Success" |
 |
Questioning |
|
"The Inquiry Process" |
"Questioning; The Key to Effective Sales Calls" |
"Strategic Questioning" |
"Questioning and Anticipating Needs" |
"Questioning to Control the Call and Diffuse Anger" |
 |
Listening |
|
"Listening and Providing FAST Feedback" |
"Listening for Buyer's Pain" |
"Buyers Behaviors in the New Economy" |
"Listening for Buyer Behavior" |
"Listening Isn't Pressing the Mute Button" |
 |
Linking |
|
"Identifying Your Team's Skills Gaps" |
"Talking up the Pain Chain" |
"Linking Authority and Influence" |
"Linking Needs" |
"Linking Customers' Expectations" |
 |
Presenting |
|
"Presenting the Value of Your Team" |
"Competitive Selling: Holding Your Ground in a Wobbly Market" |
"Creating Compelling On-line Presentations" |
"Presentations Essentials" |
"Presentations Essentials" |
 |
Handling
Objections |
|
"Managing Objections" |
"From Slump to Pump: Becoming a Sales Warrior" |
"Handling Objections with Success" |
"Handling Objections with Success" |
"Overcoming Complaints with Success" |
 |
Closing |
|
"Funnel Review and Closing" |
"Creating Urgency and Compelling Events" |
"Funnel Review and Closing" |
"Closing and Gaining Commitment" |
"Hanging Up with a Happy Customer" |
 |
Partnering |
|
"Successful Partnering with Internal and External Customers" |
"Partnering for Success" |
"When Your Field Rep Can't Live Without You" |
"Colliding Cultures" |
"Colliding Cultures" |
