What We Do
If you are the director of a growing Inside Sales organization, make TeleSmart your choice for comprehensive sales training, coaching and consulting for your teams and managers. Our customized sales tools enhance your department and motivate your new hires.
Whether you have 12 or 400 people in your organization, or whether your talent is a mix of new hires or seasoned pros, our solution fits all. We work with Inside Sales, Sales Development, Lead Generation, Renewals, LiveChat, Technical Support and Customer Care Teams. The following is a snapshot of our 2007-2008 offerings:
| Team and Management Training | TeleSmart 10 Sales Booster Series Our 2-day program addresses the results-oriented skills from the TeleSmart 10 system, the only training methodology designed exclusively for Inside Sales. |
| Sales Management Forum Our curriculum is designed to address the tactical components of being an Inside Sales Manager, from identifying skill gaps within your teams and understanding how to develop and grow talent to driving revenue and being an effective strategic leader. |
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| Train the Trainer Certification and Licensing We train and certify your trainers to become subject matter experts and to learn our TeleSmart 10 methodology. |
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| Building Smart Sales Tools | Take Email Control Time to rev up your marketing engines and learn how to effectively manage call campaigns and sales blitzes. We facilitate the sales and marketing process by designing a comprehensive email template library and helping your teams create and deliver targeted email campaigns that generate high responses. |
| Building Audio Libraries Give your new hires a designated place to find and hear sample calls. We build a high-tech audio library so you can download calls to your iPod and listen to them while exercising or running errands. Call samples come equipped with call monitoring forms for measuring progress and reinforcement. |
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| Coaching | Management Excellence Coaching Our goal in coaching managers is to enhance their productivity, increase their effectiveness with their teams, and sharpen their focus on exceeding revenue goals. |
| Team Productivity Coaching Your primary goal should be to keep team members on the phone and focused on revenue goals. Whether you've got new hires or seasoned team members, coaching provides individual attention to each team member and focuses on the top 10 skills they each need in order to be successful. |
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| Consulting | Inside Sales Audit Whether your organization has merged, been acquired or now reports to the marketing or sales organization, creating a snap-shot of what you have in place is a critical step toward increasing your performance goals and efficiencies, and maximizing growth with the talent you have. |
| Sales Kick-offs | Sales Kick-offs and Conferences Josiane Feigon delivers energetic talks that will keep restless sales audiences glued to their seats. Her relevant, lively, fun and highly motivating popular topics include: Inside Sales 2.0 Trend Talk Stop Selling to the Wrong People Executive Prospecting Emails that Close Deals |
"I hired TeleSmart to assess the training needs of our fast-paced inside sales environment and establish a universal standard of skills performance. They immersed themselves into the daily functions of each associate, and delivered a training and development plan specifically tailored to our needs." - Lisa Banchero | VP Operations, Stride Rite
