“I created TeleSmart in order to reach the silent heroes- those on the front lines who touch our customers on a daily basis and whose role is essential in the entire sales process.”
Josiane Feigon is a pioneer, maverick, and visionary in the inside sales community. A 20-year industry veteran, Josiane is the founder of TeleSmart Communications. Since 1994, this San Francisco-based solutions provider has been a leader in developing global Inside Sales teams and managers.
Josiane is one of the world’s leading experts on developing successful inside sales teams and management talent. She has certified some of the strongest leaders in the high-tech global marketplace on her unique TeleSmart 10 System for Power Selling, which has been translated into several languages and adopted on a global scale. She provides consulting, coaching, and training solutions for hundreds of Fortune 1000 companies that consider her an invaluable part of their inside sales strategies.
“I have spent 5,000-plus hours observing inside salespeople on the job, literally listening to both sides of the conversation. I know your side: how you work, your self-talk, what motivates you, what you fear, and how you can unknowingly sabotage your success. And I know your customers’ side: the stressed-out, too-busy prospect who is looking at their caller ID and not picking up the phone when they see a vendor calling. And I know that the sales 2.0 landscape has changed everything—including the old selling rules.”
— Josiane Feigon
Josiane has grown TeleSmart by “walking her talk”— prospecting her clients over the phone and on-line, and getting inside the cubicle during live sales calls. Major industry players praise Josiane’s expertise and training style:
- Chuck More, Director of Inside Sales, Apple: “ Josiane’s gentle, experiential approach takes a daunting subject—telesales—and makes it fun.”
- Frances Evenson, Director of Inside Sales for Oracle: “Smart training, expert content, and the most refreshing training experience my team has had in years.”
Josiane is an expert marketer who knows how to take advantage of opportunities and turn them into sales.
- Josiane speaks in front of thousands in professional organizations and corporations each year, and regularly writes articles and blogs on a range of business topics, including Inside Sales Trends, Talent Development, Power & Influence, Sales 2.0, and Blogging.
- She chronicles her own experiences in her “Cubicles Chronicles” blog.
- She is the author of Smart Selling on the Phone and Online, the must-have “bible” for inside sales organizations.
Josiane is a hands-on participant in her own business. In a typical week, you might find her sitting side by side with a sales rep in Silicon Valley making live calls, speaking at an international sales kick-off in Madrid in front of hundreds, or in a training room in Amsterdam certifying dozens of trainers from nine different countries on her TeleSmart 10 methodology. She always brings to the table her thorough understanding of what motivates people—sales reps and customers alike, her astute knowledge of cultural differences, and her dedication to the sales process to affect change.
A resident of San Francisco, Josiane’s personal favorite activities are yoga, outrigger paddling on San Francisco Bay, mothers and daughters, and celebrity gossip.
